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Scan tickets at the door

The Pulse: Event Tickets scanner is a mobile app for iOS and Android that validates QR code tickets at the door. It works online (instant sync with Shopify) and offline (scans stored locally and synced later).

Download the appDirect link to Download the app​

PlatformLink
iOSApp Store — search Pulse: Event Tickets Scanner
AndroidGoogle Play — search Pulse: Event Tickets Scanner

Or go to /app/scanner in your Shopify admin for the direct download links.

Sign inDirect link to Sign in​

  1. Open the app and tap Sign in with Shopify.
  2. Enter your store domain (e.g. mystore.myshopify.com).
  3. Approve the connection in the Shopify OAuth screen.

The app syncs your events automatically after sign-in.

Select an eventDirect link to Select an event​

From the home screen, tap the event you want to check in for. The app downloads the ticket list for that event.

Offline mode

Once you select an event and the ticket list has downloaded, the app works without internet. Keep the app open and the list will stay in memory for the duration of the event.

Scan a ticketDirect link to Scan a ticket​

Point the camera at the attendee's QR code (printed PDF or displayed on their phone screen).

ResultMeaning
Green — ValidTicket is authentic and not yet used. Attendee is checked in.
Yellow — Already usedTicket was scanned before. Shows first check-in time.
Red — InvalidQR code not found in the ticket list for this event.
Red — VoidedTicket was cancelled or refunded. Do not admit.

A haptic pulse and audio tone accompany every scan result.

Online modeDirect link to Online mode​

When connected to the internet:

  • Every scan syncs to Shopify in real time.
  • Multiple scanners at different entrances see each other's scans instantly — no double-entry risk.
  • The Live stats panel updates continuously (total checked in, remaining capacity).

Offline modeDirect link to Offline mode​

When there is no internet connection:

  • The app uses the last downloaded ticket list.
  • Scans are stored locally on the device.
  • A banner shows that you are in offline mode and when the list was last synced.
  • Once reconnected, tap Sync now to push all offline scans to Shopify. Duplicates are resolved automatically (last write wins on timestamp).
warning

If two scanners both work offline and scan the same ticket, Pulse marks it as used on sync and logs both scan events. Review the scan log after the event if needed.

Manual check-inDirect link to Manual check-in​

If an attendee cannot display their QR code:

  1. Tap Search in the app.
  2. Type the attendee's name, email, or order number.
  3. Tap their ticket → Check in manually.

Manual check-ins sync the same way as QR scans.

After the eventDirect link to After the event​

All scan data is available in the Pulse admin under Tickets. Filter by event to see check-in timestamps, the scanner device used, and whether each scan was online or offline.