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Create an event

Events are the foundation of Pulse. Each event holds one or more ticket types, a date and venue, and capacity limits. Once published, Pulse syncs the ticket products to your Shopify store automatically.

Where to find itDirect link to Where to find it​

  1. Open Pulse: Event Tickets in your Shopify admin.
  2. Click Events (or go to /app/events).
  3. Click Create event.

Step 1 — Event detailsDirect link to Step 1 — Event details​

Fill in the basic information:

FieldDescription
Event nameDisplayed on tickets, PDFs, and the Shopify product page.
Date & timeStart and optional end time. Shown on the ticket.
Venue / locationAddress or online link. Included in the PDF ticket.
DescriptionShort text shown on the Shopify product listing.
Cover imageUsed as the product image in your store.

Click Next when done.

Step 2 — Ticket typesDirect link to Step 2 — Ticket types​

Add one or more ticket types for the event (e.g. General Admission, VIP, Early Bird).

For each ticket type:

  • Name — displayed on the QR code and PDF ticket.
  • Price — synced as the Shopify product variant price.
  • Capacity — maximum number of tickets that can be sold. Pulse blocks orders once the limit is reached.
  • Sale window — optional start and end date/time for when this ticket type is available to buy.

Click Add ticket type to add more. Click Next when done.

Step 3 — SettingsDirect link to Step 3 — Settings​

Configure optional features for this event:

  • Anti-bot protection — enable the fair-queue system for high-demand events.
  • PDF ticket template — pick a template or use the default.
  • Attendee details — require extra fields at checkout (e.g. full name, dietary requirements).

Click Create event.

What happens nextDirect link to What happens next​

Pulse automatically:

  1. Creates a Shopify product for the event with one variant per ticket type.
  2. Sets inventory tracked by Pulse (not Shopify) for each variant.
  3. Generates a QR code for every order placed.
  4. Queues a PDF ticket email to each buyer after purchase.

The event appears in your Events list with status Active.

Editing an eventDirect link to Editing an event​

Open the event from the list → click Edit. You can update the name, description, date, and venue at any time. Capacity can only be increased (not decreased below tickets already sold).

Closing sales earlyDirect link to Closing sales early​

Open the event → click Close sales. Pulse hides the Shopify product from the storefront and blocks new orders. Existing tickets are not affected.

info

To completely cancel an event and void all tickets, contact support. Voiding triggers refund workflows and notifies attendees.